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answering service for small businessMost small businesses do not miss calls through carelessness. They miss them because the person who answers the phone is also the person doing the work.
In a business of one to five people, there is no front desk. The person quoting the job is the person doing it, driving to it, and invoicing for it. The phone rings during all three. Hiring a receptionist to fix that costs a loaded fifty to sixty five thousand a year, which is not a real option for most small businesses. So the phone keeps ringing out.
Work it out on your own numbers rather than ours. Calls missed in a week, multiplied by the share that would have become work, multiplied by what that work is worth. Most trade and service businesses land somewhere in the thousands per month, which reframes the whole decision.
Every call answered, day or night, however many come at once. Name, number, what they wanted and how urgent it sounded, emailed to you within seconds of them hanging up. A recording and a transcript if you want to hear exactly what was said. And a receptionist that knows your prices, your hours and your services rather than reading a generic script.
About a week from saying yes to answering calls, and most of that is us writing and testing what it knows. The switch-on is a code you dial on your handset. Nobody visits your premises and nothing gets installed.
Often it is the best fit of all, because a sole operator has nobody to cover the phone. Whether the numbers work depends on how many calls ring out and what a job is worth. Ask us and we will tell you honestly if it is not worth it yet.
A call centre reads a script and cannot answer a question about your business. This is written specifically around your services, prices and hours, so it can actually answer most of what people ring about.
No. You keep the number you have always had and divert unanswered calls to us with a code you dial on your own handset.
The divert is entirely under your control. Turn it on when you are on the tools and off when you are at the desk.
No form, no email address, no sales call. Have a real conversation and judge it yourself.
Speak to Charlie