Home › Services › After Hours Answering
after hours phone answering serviceAlmost every call that comes in after you close goes unanswered. Not most. Nearly all of them. And the caller does not leave a voicemail, they ring the next business on the list.
A typical small business misses somewhere between a fifth and a third of calls during trading hours, and close to all of them outside those hours. Evenings, weekends, public holidays, and the hour before you open when someone has woken up to a problem. That is not a gap in your customer service. It is a gap in your revenue, and it is the easiest one to close.
Between eighty and eighty six percent of callers who reach voicemail hang up without leaving a message. Around three quarters of them ring a competitor instead. Voicemail does not capture the call, it just records the moment you lost it.
Your unanswered calls divert to an AI receptionist that knows your business. It answers in one ring, at any hour, on as many calls at once as come in. It answers what it can, refuses to guess at what it cannot, and takes a name, a number and the reason they rang. That lands in your inbox before you have finished dinner.
Your number stays your number. Nothing changes on your van, your signage, your website or your Google listing. Switching on is a divert code you dial on your own handset, and switching off again takes about ten seconds.
No. Most businesses set it to catch any unanswered call, day or night. If you would rather it only picked up outside your trading hours, that is a setting on your own handset, not something we control.
Answermate is $1,990 to build and $399 a month for the phone receptionist, month to month with no lock-in. Traditional human after hours services in Australia typically charge per call or per minute on top of a monthly minimum.
Yes, because it tells them in the first sentence. Anyone who asks for a human gets their details taken and a call back.
It answers all of them simultaneously. No engaged tone, no queue, no hold music. This is the one thing a human answering service genuinely cannot do.
No form, no email address, no sales call. Have a real conversation and judge it yourself.
Speak to Charlie